SayOrbyt privacy policy

This policy explains how ORBYT LABS ("we", "us") handles your information when you use the SayOrbyt app. We've written it to be read, not skimmed past. If anything is unclear, email hello@orbyt.in.

Who we are

SayOrbyt is made by ORBYT LABS, a micro enterprise registered in Bengaluru, Karnataka, India (Udyam registration UDYAM-KR-03-0737483). We are responsible for your personal data under this policy.

What we collect

Account

Your email address, or the identifier and email that Google or Apple share when you sign in with them.
The name you ask SayOrbyt to call you.

Onboarding answers and settings

Your goals, what describes you (for example student or manager), whether English is your first language, the situations you find hardest, your confidence answers, how much time you want to practice, your reminder time and time zone.
App settings such as speaking speed, accent and captions.

Practice sessions

Text transcripts of your conversations with SayOrbyt and its characters.
The feedback, scores and skill levels SayOrbyt works out from them, plus simple measures such as session length, words per minute and filler words.

Subscription

Whether your subscription is active, which plan you're on and when it renews or ends. Payment is handled by Apple or Google; we never see your card details.

Technical data

Crash and error reports (device model, operating system version, app version and what the app was doing when it failed).
Daily usage counts we use to prevent abuse and control costs, such as the number of AI replies per day.

We don't collect your contacts, location, photos or advertising identifiers, and we don't show ads.

Your voice

SayOrbyt needs the microphone so you can practice out loud.

Normally your speech is turned into text on your phone by your phone's speech recognition. On some phones, or when the offline language pack isn't installed, your phone's built-in service may send audio to Apple or Google to transcribe it, under their privacy terms.
In some versions of the app, a short recording of each thing you say is sent to our server, transcribed by our speech-to-text provider, and deleted straight away.
We never store recordings of your voice. Only the text transcript is kept.

How we use it

To run the app: generate the replies of Momo (the coach in the app) and its characters, give feedback, choose your next practice and remember your progress. This is necessary to provide the service you asked for.
To manage your subscription and unlock the features you paid for.
To send sign-in codes by email, and the daily reminder you chose (scheduled on your phone).
To keep SayOrbyt working and safe: fix crashes, prevent abuse and keep costs under control.

We don't sell your data, use it for advertising, or use your conversations to train our own AI models.

We use a small number of service providers. They process data only to provide their service to us.

AI providers. To produce replies and feedback, the text of your conversation (with your name, goals and the practice scenario) is sent to Groq (conversation replies and speech-to-text) and Google Gemini (feedback). These providers may keep requests for a limited time for abuse monitoring under their terms. Depending on the service plan, Google may use content sent to Gemini to improve its services.
Hosting. Your account and practice data are stored on a server we operate with a hosting provider. Traffic to it passes through Cloudflare.
Email. Resend delivers sign-in codes.
Sign-in. Google and Apple, if you choose to sign in with them.
Subscriptions. Apple and Google process payments; RevenueCat manages subscription status using an anonymous account ID.
Crash reports. Sentry receives error reports.

Some of these providers are outside India, including in the United States, so your data may be processed there. We may also disclose information if required by law, or to protect the rights and safety of our users or others.

How long we keep it

Account, settings and practice data: until you delete them or your account.
Voice recordings: not kept (see above).
Crash reports: up to 90 days.
Records we must keep by law, such as subscription records: for as long as the law requires.

Your choices and rights

See and export your data: Profile > Privacy > Export my data.
Correct it: edit your name, goals and settings in Profile.
Delete conversations: Profile > Privacy > Delete all conversations, or delete one from History.
Delete your account: Profile > Account > Delete account removes your account and all its data right away. You can also ask us by email. Deleting your account doesn't cancel a subscription; cancel it in your App Store or Google Play settings.
Microphone and notifications can be turned off at any time in your phone's settings.

Depending on where you live, including under India's Digital Personal Data Protection Act, 2023 and the EU and UK GDPR, you may have further rights, such as to object to processing, withdraw consent, or complain to a data protection authority. Email us and we'll respond within 30 days.

Children

SayOrbyt is not intended for children under 13, or under the minimum age for consent where you live. If you believe a child has given us personal data, contact us and we'll delete it.

Security

Data is encrypted in transit, access to our servers is restricted, and each user can only read their own data. No system is perfectly secure, but we work to protect your information and will tell you if a breach affects you, as the law requires.

Changes

If we change this policy in a meaningful way, we'll update the date above and tell you in the app before the change takes effect.

Contact and grievances

ORBYT LABS, Bengaluru, Karnataka 560102, India. Email hello@orbyt.in. Grievance officer: Prabal Panda, at the same address.